SHIPPING
Where do you ship to?
We ship to the United States and selected international destinations, including markets across Canada, Europe, Asia-Pacific, and the Middle East.
Available destinations are confirmed at checkout and may change as we expand our shipping network.
How much is shipping?
We currently offer free standard tracked shipping to all available destinations, with no minimum purchase required.
Import duties, taxes, and customs fees are not included unless clearly stated at checkout.
How long does delivery take?
Orders are normally processed within 2–3 business days. After processing, standard tracked shipping typically takes 10–16 business days.
Delivery estimates do not include weekends or holidays and are not guaranteed. Customs clearance, carrier disruptions, severe weather, peak seasons, and other circumstances outside our control may cause delays.
Can I track my order?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information.
Tracking may take up to 5 business days to begin showing movement after dispatch, particularly while a package is being transferred between carriers.
If tracking has not updated after 5 business days, contact us at info@archivehstudio.com with your order number.
Will I be charged customs duties or import taxes?
Import duties, taxes, and customs fees may apply depending on the destination country.
Unless clearly stated at checkout, these charges are not included in the product price and are the customer’s responsibility. Archive H cannot control or predict charges imposed by local customs authorities.
Import duties, taxes, and customs fees are non-refundable.
What should I do if my order is delayed, lost, or marked as delivered?
First, check the tracking page, delivery location, household members, neighbors, and any notice left by the carrier.
If your package remains missing or tracking has stopped updating for an extended period, email info@archivehstudio.com with your order number. We will review the shipment and, where appropriate, open an investigation with the carrier.
Carrier investigations may require additional time, and any resolution will depend on the result of the investigation and applicable law.
SIZING
How do I find my size?
Refer to the Size Guide linked on each product page before ordering.
Measure both feet from the heel to the longest toe while standing, use the larger measurement, and compare it with the product’s size chart. Fit may vary by style, so also review any product-specific fit notes.
If you are between sizes, contact us before ordering at info@archivehstudio.com and include your foot length and the style you are considering.
What if I have wide feet or a high instep?
Fit varies by style and upper construction. A larger size may provide additional room in some styles, but sizing up can also increase the overall length.
Review the product-specific Size Guide rather than relying only on your usual shoe size. If you are unsure, email info@archivehstudio.com with your foot length, approximate width, and preferred style.
PRODUCT
What materials are your sandals made from?
Materials vary by style. The materials and construction details available for each item are listed on its product page.
Please review the individual product description before purchasing, especially if you have material preferences, sensitivities, or specific care requirements.
Can I wear Archive H sandals outdoors?
Archive H sandals are designed for everyday casual wear. Suitability for indoor or outdoor use may vary depending on the style, material, and outsole construction.
They are not designed for running, hiking, sports, wet environments, or rough terrain. Review the individual product page before use.
Are the sandals waterproof?
Unless a product page expressly states otherwise, Archive H sandals are not waterproof.
Avoid prolonged exposure to water, particularly for suede, leather, microfiber, woven, or rope-based materials. If the sandals become wet, gently blot excess moisture and allow them to air dry away from direct heat.
How should I care for my sandals?
Follow any care instructions provided on the individual product page.
As a general rule, avoid machine washing, soaking, harsh chemicals, and direct heat. Remove light surface dirt gently with a clean, soft cloth and allow the sandals to air dry completely before storage.
RETURNS & ORDERS
What is your return policy?
You may request a return within 14 calendar days of delivery.
Items may only be briefly tried on indoors and must be unworn beyond that try-on, unwashed, unaltered, free from odor, perfume, cosmetic residue, and pet hair, and returned in resellable condition with the original packaging. All original tags must remain attached.
For change-of-mind, size, or color returns, the customer is responsible for return shipping. A trackable shipping service is required, and you should retain the tracking number until the refund is completed.
Email info@archivehstudio.com before sending a return. Do not send an item without receiving return instructions.
Additional details are available in our Return & Refund Policy.
Do you offer exchanges?
Exchanges may be requested within 14 calendar days of delivery and are subject to return eligibility and product availability.
For size, color, or preference-based exchanges, the customer is responsible for return shipping. If the requested item becomes unavailable, we may issue a refund instead.
Contact info@archivehstudio.com before returning the item.
My item arrived damaged, defective, or incorrect. What should I do?
Contact info@archivehstudio.com as soon as possible, preferably within 7 days of delivery.
Include your order number, a description of the issue, and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement, refund, or other remedy at no additional cost where applicable.
We will let you know whether the item needs to be returned. If a return is required because the item was damaged, defective, incorrect, or materially different from its description, Archive H will cover reasonable return shipping costs.
The recommended 7-day contact period does not limit any rights available under applicable law.
Can I cancel or change my order?
Contact info@archivehstudio.com immediately with your order number.
We will try to cancel the order or update the item, size, color, or shipping address before fulfillment begins, but changes are not guaranteed. Once an order has entered fulfillment or shipped, it can no longer be cancelled or modified.
If an order is successfully cancelled before shipment, a full refund will be issued with no cancellation fee. After shipment, the Return & Refund Policy applies.
Are final sale items returnable?
Items clearly marked as final sale are not eligible for change-of-mind returns or exchanges, except where required by applicable law.
A final sale designation does not limit your rights if an item arrives damaged, defective, incorrect, or materially different from its description.
When will I receive my refund?
Once your return is received and confirmed to meet the return conditions, we will initiate the refund to your original payment method within 3 business days.
Your bank or payment provider may require additional time to post the refund to your account. Original shipping charges, import duties, taxes, customs fees, and customer-paid return shipping costs are non-refundable unless required by applicable law.
How do I contact customer support?
Email us at info@archivehstudio.com. We normally respond within 1–2 business days.
For order-related inquiries, include your order number in the subject line or message so we can assist you more quickly.