Shipping policy

Last updated: July 13, 2026

This Shipping Policy applies to orders placed through archivehstudio.com.

It explains our available shipping destinations, shipping rates, processing times, estimated delivery times, tracking, customs responsibilities, delivery issues, and related shipping procedures.

Where We Ship

Archive H currently ships to eligible destinations within:

  • The United States;
  • Canada;
  • Australia;
  • New Zealand;
  • Germany;
  • Ireland;
  • The Netherlands;
  • Sweden;
  • The United Kingdom;
  • Japan;
  • South Korea;
  • Singapore;
  • Malaysia;
  • Thailand; and
  • The United Arab Emirates.

Available countries, states, territories, and shipping methods are determined by the options displayed at checkout.

Shipping availability may change because of carrier coverage, delivery reliability, customs requirements, legal restrictions, address limitations, or operational conditions. Additional markets may be added in the future.

We may be unable to ship to certain:

  • Remote or restricted locations;
  • PO boxes;
  • Military or diplomatic addresses;
  • Freight-forwarding addresses;
  • Parcel-forwarding services; or
  • Areas not supported by our carriers.

If we cannot fulfill an order because of a shipping restriction, we will contact you using the email address provided with the order.

Shipping Rates

All eligible orders currently receive free standard tracked shipping with no minimum purchase requirement.

The shipping methods and charges displayed at checkout control and may vary by destination, product, or promotion.

Expedited shipping is not available unless it is specifically displayed as an option at checkout.

Order Processing

Orders are normally processed within 2–3 business days after payment authorization.

Processing may include:

  • Payment and fraud screening;
  • Order verification;
  • Product preparation and quality review;
  • Packing; and
  • Carrier handoff.

Processing time is separate from delivery time.

Orders are not normally processed on weekends or public holidays. During product launches, holidays, promotions, or unusually high order volumes, processing may take longer.

If additional information is required to verify an order, processing may be paused until we receive the requested information.

Estimated Delivery Time

Shipping method Estimated delivery
Standard Tracked Shipping 10–16 business days after processing

Business days generally exclude Saturdays, Sundays, and public holidays in the origin, transit, and destination countries.

The estimated delivery period begins after the order has been processed and handed to the carrier. It does not include order processing time.

Delivery estimates are not guaranteed arrival dates. Actual delivery time may vary depending on the destination and circumstances affecting transportation or customs.

Shipping Confirmation and Tracking

After your order has been dispatched, we will send a shipping confirmation email containing available tracking information.

Tracking information may take up to 5 business days after dispatch to display its first meaningful update.

A temporary lack of tracking movement does not necessarily mean that a package is lost. Tracking may pause while a package:

  • Travels between carrier facilities;
  • Waits for an import or export scan;
  • Undergoes customs review;
  • Is transferred to a local delivery provider; or
  • Moves through a location where intermediate scans are unavailable.

Tracking information is provided by the carrier and may not update in real time.

Split Shipments

An order may occasionally be delivered in more than one package.

If an order is split:

  • Packages may arrive on different dates;
  • Each package may have separate tracking information; and
  • No additional standard shipping charge will be imposed solely because the order was divided.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including any required:

  • Apartment, suite, or unit number;
  • Postal or ZIP code;
  • Recipient name;
  • Building access information; and
  • Contact telephone number.

Please review your address carefully before submitting the order.

If you notice an error, contact info@archivehstudio.com immediately. We will attempt to update the address, but we cannot guarantee changes after the order has entered processing or shipment.

A shipping address generally cannot be changed after dispatch.

Where permitted by law, customers may be responsible for reasonable costs caused by an incorrect or incomplete address they provided, including carrier correction, return, or reshipping charges.

This does not apply when the address or shipping error was caused by Archive H.

Delivery Delays

Delivery may be delayed because of:

  • Carrier congestion or service disruption;
  • Customs inspection or clearance;
  • Severe weather or natural disasters;
  • Holidays or peak shopping periods;
  • Government action or transportation restrictions;
  • Local delivery conditions;
  • Incorrect or incomplete shipping information;
  • Failed delivery attempts; or
  • Other circumstances outside our reasonable control.

We will not be responsible for a delay outside our reasonable control to the extent permitted by law. However, this does not remove any cancellation, refund, or delivery right provided by mandatory consumer law.

If we learn that an order cannot be shipped within the promised time or a legally applicable period, we will provide the options required by applicable law. These options may include:

  • Agreeing to a revised shipping date; or
  • Cancelling the affected order for a refund.

Tracking Has Not Updated

Please allow up to 5 business days after receiving the shipping confirmation for initial tracking activity.

If tracking has shown no movement for an extended period, contact us with your order number. We will review the available information and, where appropriate, request an investigation from the carrier.

A lack of intermediate scans alone does not automatically qualify an order for a replacement or refund.

Package Has Not Arrived

If your package has not arrived by the end of the estimated delivery period:

  1. Review the tracking information;
  2. Confirm that the shipping address is correct;
  3. Check for a carrier delivery notice;
  4. Contact the local delivery provider, where appropriate; and
  5. Email info@archivehstudio.com if you still need assistance.

We may need to open a carrier investigation before issuing a replacement or refund.

Archive H retains responsibility for the order until it is delivered to the customer or the customer’s designated recipient, except where applicable law provides otherwise.

Package Marked as Delivered but Not Received

Carrier tracking may occasionally show a package as delivered shortly before the package is physically available.

If tracking shows delivered but you cannot locate the package:

  1. Allow up to 48 hours for the delivery to appear;
  2. Check the mailbox, entrance, porch, parcel locker, reception, front desk, and other secure delivery areas;
  3. Ask household members, neighbors, or building staff whether they accepted it;
  4. Confirm the delivery address on the order; and
  5. Contact the local carrier for delivery details.

If the package is still missing, email info@archivehstudio.com promptly with your order number.

We will help review the tracking information and may request a carrier investigation, delivery confirmation, written statement, or other reasonable information.

A delivered tracking scan will be considered as part of the investigation but will not automatically determine the outcome where applicable law requires further review.

Lost or Damaged in Transit

If tracking indicates that a package may be lost or if it arrives with visible transit damage, contact info@archivehstudio.com as soon as reasonably possible.

Please retain:

  • The item;
  • All packaging;
  • The shipping label; and
  • Photographs of any damage.

We may need this information to investigate the issue with the carrier.

If the carrier confirms that the package was lost or materially damaged in transit, we will provide an appropriate remedy at no additional cost, such as a replacement or refund, subject to product availability and applicable law.

Failed Delivery Attempts

Carriers may make one or more delivery attempts or hold a package at a local collection location.

Customers are responsible for monitoring tracking information and collecting a package within the carrier’s holding period.

If the package is returned because the customer did not collect it or did not provide required delivery instructions, return or reshipping costs may apply where permitted by law.

Refused, Unclaimed, and Returned Packages

Refusing delivery or failing to claim a package is not considered an approved cancellation or return.

If a package is returned because it was:

  • Refused;
  • Unclaimed;
  • Incorrectly addressed by the customer;
  • Not collected after a failed delivery attempt;
  • Rejected because applicable duties or taxes were not paid; or
  • Otherwise undeliverable for a reason outside our control,

any refund will be reviewed after the package is returned to and inspected by Archive H.

Where permitted by law, original shipping costs, return shipping, carrier fees, customs charges, or other documented costs may be deducted from the refund.

If a carrier or customs authority abandons, destroys, or disposes of a package before it is returned to us, a refund may not be available except where mandatory law requires otherwise.

This section does not apply when the delivery failure was caused by Archive H or our contracted fulfillment provider.

Customs and Import Charges

International orders may be subject to:

  • Import duties;
  • Value-added tax or other taxes;
  • Customs clearance charges;
  • Brokerage fees;
  • Carrier handling fees; or
  • Other destination-country charges.

These charges are not included in product prices unless checkout expressly states otherwise.

Charges imposed directly by a government authority, customs office, carrier, or broker are generally the customer’s responsibility.

Archive H does not determine or control:

  • Customs charges;
  • Customs processing times;
  • Import classifications;
  • Destination-country regulations; or
  • Decisions made by customs authorities.

Customers are responsible for confirming that the products may lawfully be imported into the destination country.

Archive H will provide reasonable order documentation when required for customs clearance but cannot guarantee a specific customs decision.

Customs Delays

Customs clearance time is not included in our direct control and may extend the estimated delivery period.

A customs delay does not automatically mean the package is lost.

If customs requires information or payment from the recipient, the customer is responsible for responding within the required period. Failure to respond may result in delay, return, abandonment, or disposal of the package.

This section does not limit rights that apply when Archive H provided incorrect customs documentation or shipped the wrong, defective, or materially misdescribed product.

Freight Forwarders and Reshipping Services

If we accept an order addressed to a freight forwarder or reshipping service, delivery to that address may be treated as completion of delivery where permitted by law.

Archive H is not responsible for loss, damage, repacking, delay, address changes, or customs issues occurring after the forwarding service receives the package.

Use of a forwarding service may affect our ability to investigate a claim with the original carrier.

Questions

For questions about shipping or an order, email:

info@archivehstudio.com

Please include your order number when contacting us.

We normally respond within 1–2 business days.