Refund policy
At Archive H, we want you to feel confident in every purchase. If something is not right, please contact us and we will work with you to resolve it fairly.
Return Window
You may request a return or exchange within 14 calendar days after your order is marked as delivered.
To start a return or exchange, email us at info@archivehstudio.com with:
- Your order number;
- The item you wish to return or exchange; and
- The reason for the request.
We will respond with return instructions and the applicable return address. Please do not send a return without first contacting us, as return addresses may vary by order or destination.
After receiving return instructions, the item must be shipped within 14 calendar days unless applicable law provides otherwise.
Return Conditions
Except where mandatory law provides otherwise, items returned because of size, fit, color preference, or change of mind must meet all of the following conditions:
- All original tags must be attached.
- Items must be unworn, except for a brief indoor try-on.
- Items must be unwashed and unaltered.
- Items must be free of odor, perfume, deodorant, makeup, cosmetic residue, pet hair, or other signs of use.
- Items must be returned with their original packaging, where supplied.
- Items must be in resellable condition.
Tags that have been removed, cut, altered, replaced, or reattached will not be considered attached.
Archive H reserves the right to deny a voluntary return or exchange if the item does not meet these conditions. Where permitted by law, we may instead reduce the refund to account for diminished value caused by handling beyond what was reasonably necessary to inspect or try on the item.
These conditions do not limit any rights or remedies relating to items that are damaged, defective, incorrect, or materially different from their description.
Damaged, Defective, Incorrect, or Misdescribed Items
If your order arrives damaged, defective, incorrect, or materially different from its description, please email us as soon as possible.
Contacting us within 7 calendar days of delivery helps us investigate and resolve the issue quickly. However, this requested reporting period does not limit any mandatory rights you may have under applicable law.
Please provide:
- Your order number;
- A description of the issue; and
- Clear photos of the item, packaging, shipping label, and issue, where reasonably possible.
Please keep the item and all original packaging until we provide instructions.
After reviewing the claim, we will provide an appropriate remedy at no additional cost, which may include a replacement, repair, price adjustment, or refund, as applicable. If the item must be returned, Archive H will provide a prepaid return label or reimburse reasonable return shipping costs.
In some cases, we may confirm that no return is necessary.
Change-of-Mind Returns
A change-of-mind return includes cases where:
- The item does not fit as preferred;
- The customer selected the wrong size, color, or item;
- The customer no longer wants the item; or
- The item was purchased by mistake.
For an eligible change-of-mind return:
- The customer is responsible for return shipping;
- Original shipping charges are non-refundable unless applicable law requires otherwise;
- Expedited or upgraded shipping charges are non-refundable to the extent permitted by law; and
- No separate restocking fee will be charged.
If applicable law requires a refund of the original standard delivery charge when an entire order is returned, Archive H will provide that refund as required.
Exchanges
Exchanges are subject to product availability and are not guaranteed until the replacement item is confirmed.
For a preference-based exchange, including a size or color exchange:
- The customer is responsible for return shipping;
- The customer may be responsible for shipping the replacement item;
- Any price difference must be paid before the replacement is shipped; and
- If the requested item is unavailable, we will issue a refund for the eligible returned item.
For an exchange caused by damage, defect, misdescription, or an Archive H shipping error, Archive H will cover reasonable return and replacement shipping costs.
For faster service, we may recommend placing a new order and returning the original item for a refund.
Cancellations Before Shipment
If you request cancellation before your order has shipped or entered fulfillment, we will issue a full refund and no cancellation or return fee will apply.
We cannot guarantee cancellation after an order has entered fulfillment, been packed, or received a shipping label. If the order has already shipped, the standard return process will apply.
Return Shipping and Tracking
A trackable shipping service and return tracking number are required for customer-arranged returns. Please keep the shipping receipt and tracking information until the return and refund have been completed.
If applicable mandatory law recognizes another form of proof of return or shipment, acceptable proof provided under that law will be honored.
Archive H is not responsible for customer-arranged return packages that are lost, damaged, delayed, or sent to an incorrect address, except where applicable law provides otherwise.
Customers are responsible for packaging returned items securely.
Refunds
Once your return is delivered to us, we will inspect it to confirm whether it meets this policy.
If the return is approved:
- The refund will be issued to the original payment method;
- The refund will normally be initiated within 3 business days after we receive and inspect the return;
- You will receive an email confirmation when the refund has been initiated; and
- Your bank, card issuer, or payment provider may require additional time to post the refund.
The refund processing period begins after the returned item or legally acceptable proof of return has been received, as applicable.
Shipping charges, duties, taxes, discounts, and promotional adjustments will be handled according to this policy and applicable law.
Archive H is not responsible for processing delays caused by banks, card issuers, payment processors, or other financial institutions after the refund has been initiated.
Refused, Unclaimed, and Undeliverable Packages
Refusing delivery or failing to claim a package is not considered an approved cancellation or return.
If a package is returned to Archive H because it was refused, unclaimed, incorrectly addressed by the customer, or could not be delivered:
- Any refund will be processed only after the package is returned to and inspected by Archive H;
- Original shipping, return shipping, carrier charges, customs charges, and other costs incurred may be deducted from the refund where permitted by law; and
- No refund can be issued if the carrier or customs authority abandons, destroys, or disposes of the package before it is returned to Archive H, except where applicable law requires otherwise.
This section does not apply when the delivery problem was caused by Archive H or its fulfillment provider.
Import Duties, Taxes, and Customs Fees
Customers are responsible for import duties, taxes, customs fees, brokerage fees, and other charges imposed by the destination country unless the checkout page expressly states that these charges are included.
Import duties, taxes, or customs fees paid directly to a government authority, customs office, carrier, or broker are generally not collected by Archive H and cannot be refunded by Archive H.
Customers may be able to apply for reimbursement directly from the relevant customs authority. Archive H can provide reasonable order documentation upon request.
Taxes or duties collected directly by Archive H will be refunded where required by applicable law.
If an item is damaged, defective, incorrect, or materially different from its description, please contact us so we can review any documented, non-refundable import costs associated with the order.
Sale and Final-Sale Items
Sale items that are not marked Final Sale remain eligible under this policy.
Items clearly marked “Final Sale” before purchase are not eligible for change-of-mind returns, exchanges, or refunds where permitted by applicable law.
A Final Sale designation does not exclude or limit rights relating to:
- Damaged or defective items;
- Incorrect items;
- Items that are materially different from their description; or
- Any mandatory consumer right that cannot legally be waived.
Return Abuse and Fraud
Archive H reserves the right, to the extent permitted by law, to refuse a return, exchange, or refund involving suspected fraud or abuse, including:
- Returning an item different from the item purchased;
- Returning counterfeit, substituted, or altered merchandise;
- Removing and reattaching tags;
- Falsifying damage or delivery claims;
- Repeated or excessive returns indicating misuse of the policy; or
- Chargeback abuse.
We may request additional photographs, identification, proof of purchase, or other reasonable information necessary to investigate a claim.
This section does not permit Archive H to deny valid mandatory consumer rights without a reasonable basis.
Mandatory Consumer Rights
Nothing in this policy excludes, restricts, replaces, or waives any consumer right or remedy that cannot legally be excluded under the laws applicable to your purchase.
Where applicable law provides rights that are more favorable than this policy, the mandatory provisions of that law will apply.
For example, customers in certain countries or regions may have statutory cancellation, withdrawal, refund, repair, replacement, or warranty rights in addition to the rights described in this policy.
Questions
For return, exchange, or refund questions, email us at:
We normally respond within 1–2 business days.